Shipping Policy

We are committed to providing a smooth and reliable shopping experience. Below are our shipping policies and procedures to ensure your order arrives safely and on time.

Order Processing Time

Order Confirmation: All orders are confirmed within 1–2 business days after payment is completed.

In-Stock Items: Once confirmed, in-stock items will be processed and shipped within 1–2 business days.

Pre-Order Items: For pre-order items, please allow an additional 6–10 business days for preparation before shipment.

International Shipping

We offer global shipping services from China. The estimated delivery time and cost for international orders vary depending on the destination country and selected shipping method. Please note that international orders may incur additional customs duties and taxes, determined by local customs authorities and borne by the customer.

Shipping Methods & Delivery Time

We work with trusted courier partners to ensure safe and timely delivery.

Estimated delivery times:

  • United States: 5–10 business days
  • Canada / Australia / UK: 6–12 business days
  • Europe: 6–12 business days
  • Other regions: 7–15 business days

Delivery times are estimates and may vary due to customs processing or local carrier delays.

Order Tracking

  • Shipping Notification: Once your order is shipped, we will notify you via email and provide a tracking number.
  • Online Tracking: You can track your package in real-time using the provided tracking number on the courier company's website.

Order Changes or Cancellations

  • Order Changes: If you need to change order information (such as address, quantity, etc.), please contact our customer service team within 24 hours of order confirmation.
  • Order Cancellation: If you need to cancel your order, please contact our customer service team within 24 hours of order confirmation. We will do our best to accommodate your cancellation request, but if the order has entered the shipping process, it cannot be canceled.

Delivery Issues

  • Non-Delivery: If your package does not arrive within the estimated delivery time, please contact our customer service team (support@kobeenabag.com), and we will assist you in resolving the issue.
  • Damage or Loss: If your package is damaged or lost during transit, please contact our customer service team immediately, and we will work with the courier company to resolve the issue as quickly as possible.