Return and Exchange Policy

We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Here are the detailed terms:

Return & Exchange Window

You may request a return or exchange within 14 days of delivery.

To be eligible, items must be shipped back within this timeframe.

Eligibility Conditions

To qualify for a return or exchange, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • With all original tags and packaging included

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return or exchange:

  1. Contact us at 📩 support@kobeenabag.com with your order number
  2. Our team will review your request and provide return instructions
  3. Pack the item securely and send it to the provided return address

Return Shipping

Customers are responsible for return shipping costs

Original shipping fees are non-refundable

We recommend using a trackable shipping service

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5–7 business days
  • The amount will be credited to your original payment method

Please note:

Shipping fees are non-refundable unless the item is defective.

Exchanges

We offer exchanges for items that are defective, damaged, or incorrect.

If you need a different style or color, we recommend placing a new order and requesting a return for the original item.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item

We will resolve the issue as quickly as possible.

Contact Us

For any return or exchange inquiries:

📩 support@kobeenabag.com

⏰ Response within 24 hours